Privacy Policy

ACR Heat Products Ltd principle activity is the supply of stoves, spare parts and their related goods. Our website in maintained for the purposes of education, information and communication.

This site may use various means for you to request information on our products and as such you may be asked to provide personal information to enable us to process your request. We would like to confirm that providing this information is entirely voluntary but by submitting this information, you consent to the collection and use of this data to enable us to carry out your request. If you no longer wish to consent, you are able to withdraw at any given time by emailing us at using the subject Data Protection consent withdrawn.

We may ask for your name, address, email address and contact numbers to allow us to send information or spare parts to you. This information will be stored securely. We shall not sell, trade or rent your personal information to others. Your personal information may be used by our own employees to administer orders, accounts and to our ACR dealers or as a result of any legal obligation.

When opening a credit account, we may share your information with Credit Reference agencies for the purpose of assessing your credit score. We may share your information when requested by other companies looking for a trade reference on your company. Other than this, your information will not be shared.

Our website is intended for use by adults only. We do not knowingly collect personal information from children. We do not take steps to specifically protect the privacy of children who disclose their information to us. We therefore ask that children are supervised if visiting our website and we request that parents / guardians help us by not allowing children to submit information through our website.

This site uses Google Analytics cookies. These allow us to measure the number of visitors, to see how visitors navigate the site and to see which resources they access. This helps us to develop new content and to improve the way the website works. These cookies do not enable us to identify individual users. Google provides further information about Analytics. To prevent Google Analytics cookies being set, you may install the Google Analytics Opt-Out Browser Add-On.

Twitter – Functions of the Twitter service are integrated on our sites. These features are available through Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the Re-Tweet function, the websites you visit are linked to your Twitter account and shared with other users. This data is also transmitted to Twitter. We point out that we as the provider of the pages are not aware of the content of the transmitted data and their use by Twitter. Further information can be found here in the privacy policy of Twitter at

You can change your privacy settings on Twitter in the account settings at:

You can request access to the personal information we may hold on you at any time by emailing using the subject Data Protection right to access information.

If you wish to ask any questions or pass any comments, these can be submitted on the same email address.